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LogicLoop Data Source
LogicLoop supports meta analytics by querying the LogicLoop Data source. You can connect to it through the Settings > Data Sources page.
You can reference this data source when you're writing a rule. This data sources includes:
- Queries
- Run Logs
- Ticket Comments
- Tickets
- Users
You can use this to write meta-rules around Case Analytics, Queries and Users. For example, you could query which member of your team wrote which type of rule and when, seeing if rules older than a certain time should be retired, etc.
Last modified 21d ago