May 31, 2024 (2.19.9)

Ticket Attachments now available in Case Management

Test webhook destination connections

Trigger actions grouped by column

April 29, 2024 (2.19.6)

Added Microsoft Teams as destination

Attach CSV of query results to Slack alerts

AI SQL Copilot moved to sidebar

Apr 15, 2024 (2.19.5)

Support viewing subticket data for grouped tickets

Added filter by destination on Rules page

UX Filtering improvements

Apr 1, 2024 (2.19.3)

Display list of associated alerts below any destination

Added filter by data source on Rules page

Enabled Oracle as a data source

Display list of associated rules below any data source

Mar 18, 2024 (2.19.1)

Column type support added to AI Query Helper

Extended AI Query Fixer descriptions for what should be fixed

Support verifying destination connections with Test Connection

Mar 4, 2024 (2.18.7)

Add ACTION_LOG_URL to built-in templating parameters

Show query results in Ask AI

Form-based input for Google Sheets data source

Feb 19, 2024 (2.18.5)

Run SQL generated by AI

Expand PagerDuty destination with Custom Details

Feb 12, 2024 (2.18.4)

Added more databases as destinations: Snowflake, Microsoft SQL Server, BigQuery, sqlite, Redshift, Databricks, RDS mySQL

Added action failure notification

Jan 19, 2024 (2.18.1)

Rule run and action count stored and displayed on homepage

Template parameters now available in Slack messages

Dec 28, 2023 (2.17.6)

Increased channel limit for Slack integrations

Expanded data available in LogicLoop Data Source

Nov 17, 2023 (2.17.0)

Support for Advanced Scheduling live

Upgrade default AI Query Helper to gpt3.5

Add in-app data source customer support

Oct 13, 2023 (2.16.7)

Support MySQL data source SSL file upload

Add Azure MySQL as data source

Sep 29, 2023 (2.16.6)

Add run logs table to LogicLoop Data Source

Add scheduling to Action Setup

Sep 7, 2023 (2.16.4)

Add Query Optimizer to AI Query Helper

Support Athena in AI SQL API

Aug 18, 2023 (2.16.2)

Added button to insert template parameters into action subscriptions

Increased Slack integration channel limit from 1000 channels to 10,000 channels

Added database schema retrieval API for AI SQL generation

Added database schema update API for AI SQL generation

Aug 6, 2023 (2.16.1)

Added database schema creation API for AI SQL generation

Support table selection from data schema for AI SQL generation

July 6, 2023 (2.15.6)

Multiple new AI models are avilable in the AI SQL generation API (gpt-4, gpt-3.5-16k, Anthropic Claude)

Additional UI filtering for Rules, including author

Additional UI filtering for Tickets, including creating rule

Ticket row data is now available in Case Analytics

June 15, 2023 (2.15.3)

Google Sheets added as an Auth Integration service

Add Batch Assign to Tickets

Add support for Oracle SQL to the AI SQL Suite

May 25, 2023 (2.15.0)

Additional UI filtering for Tickets, including searching by rule name and assignee

Additional UI filtering for Rules, including run schedule and action status


April 27, 2023 (2.14.6)

Query Editor added to AI Query Helper

Various UX Improvements (Home page, AI Query Helper, Schedule, Email)

April 21, 2023 (2.14.4)

Ask AI released

Query Fixer added to AI Query Helper

Additional data sources supported by AI Query Helper

April 4, 2023 (2.14.0)

Query Explainer and Query Generator added to AI Query Helper

March 30, 2023 (2.13.4)

Added Custom Fields to Ticket Action Destination

Support empty field state for Custom Fields

March 21, 2023 (2.13.3)

Added common webhook destinations.

We support toggling alert subscriptions.

Ticket comments are available in your LogicLoop data source.

March 9, 2023 (2.13.0)

We now support Custom Fields for tickets. Track specific criteria across your case management.

Your own LogicLoop data can now be a data source. You can to track the success of your workflow and escalate any unresolved issues.

Feb 20, 2023 (2.11.0)

You can now chain rules together in actions. Create an action subscription to trigger a rule and pass your results as parameters.

Jan 18, 2023 (2.10.0)

You can now batch archive tickets. Instructions on how to do so can be found here.

You can now specify parameters in either UPPER_CASE or lower_case in action templates. Previously we required all parameters to be UPPER_CASE.

Sept 1, 2022 (2.9.3)

You can now associate an entity ID to tickets generated by LogicLoop rules. This is helpful if a single user can generate multiple alerts and you want a way of associating all the alerts to a single user. Entity IDs are searchable so you can search up all tickets that belong to the same entity.

Additionally, you can choose to "Group items with the same entity ID into a single ticket". This means that if the same user triggers multiple alerts, instead of creating a new ticket for each alert, the alerts will all be grouped into one ticket under "Additional Rules Flagged"

June 30, 2022 (2.7.4)

You can now re-alert on duplicate items after a period of time. For example, let's say you have an alert that runs every hour, but you only want it to alert your team for the same issue at most once per day. You can turn on the deduplication & include a 1 day time period so that it does not alert multiple times in one day, but will alert again the next day.

May 24, 2022 (2.7.0)

Users who don't know SQL can now use LogicLoop's Visual Query Builder to query for data just by choosing a few drop down filters. If your database is Postgres, MySQL, Redshift, Snowflake, or BigQuery, the option to use the Visual Query Builder will automatically show up in the top right corner of your query's page.

May 2, 2022 (2.6.0)

When you sign up for LogicLoop, we now pre-load your account with a sample database and a few rules to help you get started quickly.

Mar 2, 2022 (2.5.0)

LogicLoop now provides autocomplete suggestions for template parameters when editing action or ticket action subscriptions. The parameter options will automatically appear below once you type the opening curly braces.

You can now view the edit history of a query. While viewing a rule, click on the three dots menu button at the top right corner, and select 'View Edit History'.

Feb 7, 2022 (2.4.0)

There is now a new home screen with step by step instructions to help you get started with LogicLoop. In addition, check out our new demo and templates here.

You can now write to DynamoDB as an action. That means you can have your rule insert or update database rows each time it runs.

Jan 4, 2022 (2.3.0)

You can now take actions on your tickets! For workflows that involve a human in the loop, you may want to first schedule a LogicLoop rule that creates a ticket whenever the rule is triggered. Afterwards, a human can follow up on that ticket and manually execute an action on it e.g. Approve or Deny a user.

To create a Ticket Action, first go to the 'Queues' tab on the left navbar and click on 'Settings' to configure your Ticket Actions. You will be able to select from the same actions you've set up under Action Destinations.

Next, you can click on any of your tickets and click 'Take Action' to execute the action on that ticket.

Dec 29, 2021 (2.2.0)

You can now write to Google Sheets as an action. First, create a Google Spreadsheets Action Destination.

Next, attach an Action Subscription to your rule that will write to a specific Google spreadsheet. All you have to do is paste in the URL of your Google sheet and specify which tab number you wish to write to. When you rule runs, it will write all the rows returned from your SQL query into the spreadsheet.

Nov 3, 2021 (2.1.0)

You can now write a query that refers to a list of items returned from another query. In this example below, we retrieve all api_calls whose id belongs to a list of whitelisted ids defined by another query.

To make this happen, just insert a parameter into your query using curly brackets like {{ param }} and then in the parameter's settings choose 'Query Based Dropdown List', select the query you want to pull from, and choose to automatically select all values.

Oct 18, 2021 (2.0.0)

You can now choose to receive an email notification if there has been an error running a query you wrote. To enable this feature, an admin must first go to Settings > General and turn on email query owners when scheduled queries fail.

Oct 5, 2021 (1.11.0)

You can now set up your LogicLoop queries to trigger PagerDuty alerts. Simply create a PagerDuty action destination type, enter your PagerDuty service integration key, and set up your query to trigger a PagerDuty action.

Sept 3, 2021 (1.10.0)

You can now set a rate limit on your action to prevent it from triggering downstream actions too quickly. This comes in handy if your rule returns a large number of rows and your action triggers something like a Twilio or Slack API that has a rate limit.

We've introduced a more user friendly Webhook Builder action destination type to allow you to construct a webhook request. In addition, a technical user on your team can set up a webhook endpoint once, which your non-technical user can then plug and play where ever necessary. More info here.

Aug 20, 2021 (1.9.0)

You can now take action on up to 1000 rows per rule run. Previously, we capped the maximum number of rows you can action upon at 500.

You can now include a CSV file of your query results in email destinations.

For API JSON based sources, you can now enter a custom Authorization header when you're configuring the source:

Aug 10, 2021 (1.8.0)

In this update, you can now dedup your queries so that actions are not taken on rows whose id field has been seen before. All you have to do is turn on the toggle that says Deduplicate under your action settings:

In order to enable this feature, your SQL query must return an idfield. A clever way of doing so is by naming whichever column you wish to designate as the identifier as id in your SQL query user_id as id from accounts

Aug 5, 2021 (1.7.0)

In this update, you can now see a history of all actions that your rule has taken. Just go to your action and under history, you can click View Action Logs to see all the actions that were associated with each rule run, as well as its payload and any errors. In order to enable this feature, go to Settings > General and turn on Record and show history of rule runs under Logs.

July 12, 2021 (1.6.0)

In this update, you can now see a history of every single time your rule ran. Just go to your action and in the history section you will see a log of every rule run with information on: when it ran, what its status was, how it was triggered, and what conditions it ran under.

In order to enable this feature, go to Settings > General and turn on Record and show history of rule runs under Logs.

June 28, 2021 (1.5.0)

In this update, you can now write to your Postgres or MySQL database an action. That means you can insert, update, or delete database rows as a result of your rule run.

You can also now use Firebase as an action destination. If you want the result of your rule run to send your customers push notifications, all you have to do is enter your Firebase credentials and hook it up as an action destination!

May 26, 2021 (1.3.0)

In this update, you can now specify the To: field when you configure an email subscription. Previously, you could only hardcode the To: field once when you create the email destination, but now you can configure emails to be sent to different recipients (e.g. each of your customers) by embedding their email in the To: field.

May 19, 2021 (1.2.0)

In this release, we introduce LogicLoop’s case management system. You can create, assign, filter, and triage tickets under the Queues tab. You can also have your rule runs automatically generate tickets for triage. You can watch a demo here and read more detailed documentation about the full feature here.

May 7, 2021 (1.1.0)

In this release, we’re letting you take more custom and powerful actions on the results of your LogicLoop queries. You can watch a demo here.

Create actions for each row returned

Instead of triggering one action for the entire result of your rule run, you may want to trigger a separate action for each row. For instance, you may want one Slack message per customer that needs attention, or you may want to call an API endpoint for each new customer returned. Now, you can trigger actions for each row in your Trigger preferences.

Customize templates for each action

You may want to send different content in your Slack message and an email alert on the same query. Now, you can customize data sent to each downstream action. You can embed query specific data into your notifications by injecting special variables in curly braces.

Advanced webhook support

Invoke more powerful downstream APIs with advanced webhook configurations. Set authorization headers, method type, individual URLs per row returned, headers and JSON payloads.

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