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Case Management
Sometimes, it's not enough just to write rules to raise an alert or action. You need a way of managing these alerts to keep track of who is responsible for resolving them and when. You might want your rules to create a ticket in a case management system so your operators can triage and review alerts. If you're using an existing system like Asana, Clubhouse, or JIRA, you can use our webhooks integration to make an API call to those third-party systems to create a ticket in those systems.
You can also use LogicLoop's in-house case management system by clicking on Tickets in your navigation sidebar. LogicLoop lets you create, assign, triage, and archive tickets so you can manage your outstanding alerts.
Last modified 3mo ago